I arrived at the time specified for my recall to be fixed on my car, only to find that when I tried to check in my appointment had not been confirmed, even though I came to the dealership to book it. Somebody did help me, and the car was seen too but not at the specified time. When I returned to collect it, I had to wait more than 20 minutes, before anyone noticed I was waiting. This was disappointing, although once I had attracted the attention of someone, they can and brought my keys ready for me to leave

Very Professional

Excellent service by Rich, solid advice given regarding exchanging and buying a new Mercedes. Very swift handover.

We went to the Cheshire Oaks showroom for a test drive with the intention of making a purchase. The environment is friendly and we dealt with Morgan, who was courteous and professional. Overall our visit was an enjoyable and pleasant experience.

Visited the other day and was helped by Matthew. He was friendly and professional and went the extra mile to get us the information we needed to choose between a couple of different options. He clearly knows his stuff and was a pleasure to deal with. Thanks, Matthew!

Really good experience, excellent test drive wirh booby at Cheshire oaks.

Melissa and Marc made the experience of ordering my new car very easy & straightforward. They were very knowledgeable regarding my vehicle and if there was anything that I wasn't sure about they took the extra time to go over it with me.I would highly recommend both Melissa Pendlebury and Marc Coward and all the staff at Mercedes Benz Cheshire Oaks.

Brilliant. Easy, efficient and professional. Robbie was a delight to deal with. Thank you

First and foremost I’m a Motabilty customer. I have been for the last 3 Mercedes supplied and serviced by inchcape Mercedes at Cheshire Oaks. I have left various reviews before, some very positive, some not so positive. My CLA shooting brake was called in for a Factory recall on the power steering and a couple of software updates. Plus the workshop found the car had been visited by an uninvited Rodent who dined on some wiring and a sensor!!! This work has been completed and the car is back to perfection again. Thanks to a great workshop team. The car was very kindly cleaned inside and out. Again it was perfect. Thanks to the cleaning team. Service receptionist!!! Not good, I am as I stated above a Motabilty customer. I don’t expect the reception team to know what my health issues are but it is clearly visible I do not walk well and cannot walk long distances, hence I have a Motabilty car. I sat waiting in the reception area waiting to hand over my keys and receive the keys for my loan car. Really not sure why in my case the reception person stood over me to go through the process and talk loudly!!, I’m not hard of hearing, or why she didn’t address me by my name or sit down as she did with all the other customers she attended while I was there. I returned to collect my car later in the day and was treated exactly the same, an item that required work to fix had needed Motabilty to agree the cost for this work, I really did not need this to be announced in a loud voice when handing over my keys, I already knew this was the case having been informed by her in a telephone call earlier informing me my car was now ready to collect. Then handed my keys and told, your car is parked outside and she walked away to attend to another customer. I was now feeling this is very rude and not the kind of “ service” I expect from Mercedes Benz at any dealership. My car was in the car park, along with 8/9 other white Mercedes and was subsequently found to be parked a long way from the reception doorway, not being clearly visible and my walking does not allow me to search all the cars to check which is mine. A very kind young lady stood by the door offered help, located the car and I finally retrieved it and left the dealership. Extremely happy with the work carried out by the workshop and valeting team. Extremely embarrassed and belittled because a Stroke 10 years ago affects my mobility. We are customers, directly or indirectly we pay for our cars, we have worked hard all our lives and contributed lots, both financially and in other ways. We deserve better treatment and consideration than I received. Some in the reception team are fantastic and they have been very helpful in past visits. It’s not rocket science for the dealership to identify a Motabilty customer on their system and train reception teams to treat these and in fact all clients with a higher standard of service. I’m due to change my car this year. I have owned many, many Mercedes over the years. This experience on Monday does not endear me to replace it with a new Mercedes, if they decide to rejoin the scheme as rumoured!!. More than happy to increase my star rating to 4 Stars now my concerns are being reviewed by management. Look forward to my next service at Mercedes Cheshire Oaks

The staff was very attentive and helpful as I was a waiting customer and they found me a quiet place to work from the site and got my car ready promptly.